Last Updated: August 29, 2026
All Sales Are Final
Due to the nature of our products and the importance of maintaining product integrity, all sales are final. AquaMed Research does not accept returns or exchanges of research compounds once an order has been delivered.
Exceptions may be considered for orders that arrive damaged, defective, incomplete, or incorrect, as described below.
Except where otherwise required by applicable law or expressly stated in this policy, products cannot be returned or exchanged due to buyer preference, ordering the incorrect product, or no longer wanting the product after delivery.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at support@aquamedresearch.com.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, incomplete, or contains an incorrect item, contact us at support@aquamedresearch.com as soon as possible after delivery.
Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
After reviewing the issue, AquaMed Research may, as appropriate, offer a replacement, store credit, or refund.
Returns
Because research compounds require controlled handling and storage, AquaMed Research generally cannot accept products back into inventory after delivery.
Do not ship any product back to AquaMed Research unless you have received return authorization from us.
Unauthorized returns may not be accepted or eligible for reimbursement.
Refunds
If AquaMed Research approves a refund under an exception described in this policy, the refund will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, card issuer, or payment provider. AquaMed Research does not control how long a financial institution takes to post an approved refund.
Original shipping charges are generally non-refundable unless the refund results from an error by AquaMed Research or a verified problem with the shipment.
Lost or Missing Shipments
If tracking indicates that a shipment has been lost in transit or your order has not arrived within a reasonable period, contact us at support@aquamedresearch.com.
We may review tracking information and work with the applicable carrier to investigate the shipment before determining the appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned, delayed, or lost because incorrect or incomplete shipping information was provided, additional shipping charges may apply before an order can be reshipped.
Research Use Only
All products sold by AquaMed Research are intended strictly for laboratory, analytical, and research purposes only and are not for human or veterinary use.
Purchasers must be 21 years of age or older.
Contact Us
For questions regarding an order, refund, replacement, or this policy, contact:
AquaMed Research
Email: support@aquamedresearch.com